CONTACT / SIZE GUIDE / DELIVERY AND RETURNS


CONTACT

Would you like more information on a model, know its restocking, get size advice or track the delivery of your order?

- write to team@misericordia.shop
- call + 33 (0)1 46 27 05 13

You can also view ► delivery and return information .

Misericordia customer service is open Monday to Saturday from 11:30 a.m. to 7 p.m. We look forward to receiving your feedback, responding to your requests and alleviating your concerns.

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SIZE GUIDE

Here are the correspondences of Misericordia clothing sizes. We are at your disposal for more information by telephone on 0146270513. Delivery and return are free.

MEN'S COAT / JACKET

Size S M I XL

A - Shoulder to shoulder

45

47

49

51

B - Chest Width

52.5

55

57.5

60

C - Bust Length

73.5

75

76.5

78

D - Sleeve Length

66.5

68

69.5

71

E - Choker

47

47

49

49

F - Bicep Width

17.5

18.5

19.5

20.5

MAN'S SHIRT

Size S M I XL

A - Shoulder to shoulder

43.5

45.5

47.5

49.5

B - Chest Width

51.5

54

56.5

59

C - Bust Length

79.5

81

82.5

84

D - Sleeve Length

66

67

68

69

E - Choker

45

47

49

51

F - Bicep Width

19.5

20.5

21.5

22.5

MEN'S T-SHIRT

Size S M I XL

A - Shoulder to shoulder

39

41

43

45

B - Chest Width

48

50

52

54

C - Bust Length

68

70

72

74

D - Sleeve Length

18

19

20

21

E - Choker

52

54

56

58

F - Bicep Width

19

20

21

22

MEN'S SWEATSHIRT

Size S M I XL

A - Shoulder to shoulder

42.5

44.5

46.5

48.5

B - Chest Width

51

53

55

57

C - Bust Length

68

70

72

74

D - Sleeve Length

66.5

67.5

68.5

69.5

E - Choker

49

51

53

55

F - Bicep Width

18.5

19.5

20.5

21.5

MEN'S PANTS

Size 28 30 32 34

A - Length

100

103

106

109

B - Front+rear fork

78

79

80

81

C - Inseam

74

76

78

80

D- Size

78

83

88

93

E - Bottom Width

16.5

16.5

17

17


WOMEN'S COAT / JACKET

Size S M I

A - Shoulder to shoulder

42.5

44.5

46.5

B - Chest Width

51

53

55

C - Bust Length

63

64

65

D - Sleeve Length

64

65

66

E - Choker

44.5

46

47.5

F - Bicep Width

17

18

19

WOMAN SHIRT

Size S M I

A - Shoulder to shoulder

37

38.5

40

B - Chest Width

47

49

51

C - Bust Length

63

64

65

D - Sleeve Length

61

62

63

E - Choker

38.5

40.5

42.5

F - Bicep Width

16.5

17.5

18.5

WOMEN'S SWEATSHIRT

Size S M I

A - Shoulder to shoulder

38

40

42

B - Chest Width

48

50

52

C - Bust Length

60

61

62

D - Sleeve Length

61

62

63

E - Choker

42

44

46

F - Bicep Width

18.5

19.5

20.5

WOMEN'S T-SHIRT

Size S M I

A - Shoulder to shoulder

38

40

42

B - Chest Width

46

48

50

C - Bust Length

62

63.5

65

D - Sleeve Length

16

17

18

E - Choker

42

44

46

F - Bicep Width

15

16

17

WOMEN'S PANTS

Size S M I

A - Length

92

94

96

B - Front+rear fork

72

73

74

C - Inseam

63

65

67

D- Size

72

76

80

E - Bottom Width

16.5

16.5

17

SHIPPING POLICY

DELIVERY

Standard in Metropolitan France
Colissimo service of the Post Office. Free delivery from 60 euros of purchase . Below 60€ of order, the delivery costs 7 euros and you are delivered in 2 days after dispatch.
International
Colissimo International service of the Post Office. Free delivery from 60 euros of purchase for the countries of the European community . Below 60€ of order, the delivery costs 10 euros for the European Union and you are delivered in 2 to 6 days after dispatch (the deadlines can be extended for the rest of the world). For the rest of the world, the delivery price is 25 euros.
Dispatch
Orders placed before 12:00 p.m. are sent the same day. After 12:00 p.m., orders are processed the next day at the latest.
Tracking control
Once your order has been placed, Misericordia will provide you with a tracking number corresponding to your package. Just go to colissimo.fr and enter this number.

RETURNS

If you want to return or exchange your order for any reason, we're here to help!
Returns and exchanges are free within 14 days of receiving your order. You can return your product and get: 1) a reusable credit for new purchases , 2) a different product, or 3) a refund issued to the original method of payment.
Please consider the following exceptions that apply to our return and exchange policy:
- Sale items cannot be returned or exchanged
- Returned items must include their labels and be in their original packaging
- Returned items must have no visible signs of wear or use
Please write to team@misericordia.shop to receive your prepaid return label. Just print it out and stick it on the package to be returned. The package can then be dropped off at a post office.

REFUNDS (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at team@misericordia.shop .

SALE ITEMS (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

EXCHANGES (if applicable)

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to team@misericordia.shop and send us your article to: Misericordia 97 rue Oberkampf, 75011 Paris, France.

GIFTS

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

DISPATCH

To return a product, you must send it by post to: Misericordia 97 rue Oberkampf, 75011 Paris, France.

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